ORDERS
SHIPPING AND HANDLING
RETURNS
CREDIT TO LORD & TAYLOR CARDS
CREDIT TO MAJOR CREDIT CARDS
PRICING POLICY
E-MAIL AND MAILING LIST
CREDIT INQUIRIES
GIFT CARDS
PRODUCT INQUIRIES
GENERAL INFORMATION
DOWNLOADS
Q: Which method of payments do you accept?
A: We accept the following:
Lord & Taylor Card
Visa®
Master Card®
American Express®
Discover® Card
Q: Can I use my coupon to make a purchase online?
A: If you have a promotional code, you may redeem it during the checkout process to take advantage of the special offer.
Q: Will sales tax be applied to my order?
A: Lordandtaylor.com is required by law to charge applicable sales tax for orders shipped to states where Lord & Taylor has stores or other operations.
Sales tax will be charged to orders shipped to: CT, D.C., IL, MA, MD, MI, MO, NJ, NY, OH, PA, VA. Tax will be calculated at time of check out and will be included in your order summary.
Q: Is the credit card information I submit secure?
A: Every step of the Lord & Taylor online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.
Q: Can I place my order through e-mail?
A: While we are unable to place your order via e-mail, you can e-mail us, or call 1-800-223-7440 any day, any time.
Q: Can I purchase advertised merchandise?
A: Most of the items in our current catalog(s) are available for purchase online. To find an item from one of our mailings on our site, simply enter the source code into the website’s search box. Additionally, you may place an order by calling us at 1-800-223-7440 or visit us in person at one of our stores.
Q: How can I cancel or change my order?
A: Unfortunately, once an order has been placed, it cannot be cancelled or changed because we begin processing immediately. For further inquiries please call us at 1-800-223-7440. Please have your order number ready when you call.
Q: How do I check the status of my order?
A: You will receive an e-mail confirmation after your order is received and again when it is processed and shipped. You may also log into your account on our website to view your current and past orders. Should there be an unforeseen delay in processing your order, you will also receive e-mail notification of this.
Q: How do I track my package?
A: When your order ships, you will receive an e-mail notification that contains the tracking number for your package(s).
Q: I have received notification that my order is out of stock.
A: Unfortunately, we were unable to fulfill your order as the item you requested is out of stock. Your account has not been charged and the order has been cancelled. We apologize for any inconvenience this caused. If you are interested in placing another order, You can e-mail us, or call 1-800-223-7440 any day, any time.
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Q: How much does it cost for shipping and handling?
A: You may choose from four shipping options: Standard, 2nd business day, Next business day or Saturday delivery.
Standard Delivery Fee Schedule
Gift Cards:
Lord & Taylor Gift Card
Lord & Taylor Virtual Gift Card
|
Order Total |
Shipping Cost |
|
Up to $25.00 |
$5.95 |
|
$25.01 to $50.00 |
$7.95 |
|
$50.01 to $75.00 |
$9.95 |
|
$75.01 to $100.00 |
$10.95 |
|
$100.01 to $150.00 |
$12.95 |
|
$150.01 to $200.00 |
$15.95 |
|
$200.01 to $300.00 |
$17.95 |
|
$300.01 to $500.00 |
$19.95 |
|
$500.01 and over |
$24.95 |
2nd Day Delivery: Add $7.00 to shipping cost
Next Day Delivery: Add $13.00 to shipping cost
Saturday Delivery: Add $35.00 to shipping cost
Note: Expedited shipping options are only available for orders placed on our website.
Q: How long does it take to ship my order?
A: The majority of orders placed before 2:00pm ET, will ship the same business day. Lord & Taylor guarantees that your order will be received in 5 business days or we will refund your shipping costs.
Q: When will I receive my order?
A: For orders shipped within the continental US, we guarantee that you will receive your order within 5 business days or the shipping is free.
FOR MERCHANDISE:
Standard Delivery:
Order is shipped via UPS ground after your order has been processed. Orders received by 2:00 PM will be shipped the same business day.2nd Day Delivery:
Order is shipped via UPS 2nd Business day after your order has been processed.Next Day Delivery:
Order is shipped via UPS Overnight after your order has been processed.Saturday Delivery:
Order is shipped via UPS Overnight after your order has been processed.FOR REGULAR GIFT CARDS:
Standard Delivery: Free via USPS
FOR VIRTUAL GIFT CARDS:
Virtual Gift Card: e-mailed within 24 hours from order time
To send your Virtual Gift Card today, please place your order before 3pm ET. Orders after 3pm ET will be processed the following day, pending credit card authorization.
Purchases made on a holiday will be sent the next business day.
Delivery to an incorrect but deliverable e-mail address as provided by the purchaser is the responsibility of the purchaser.
Delivery to a non-existent e-mail address is the responsibility of the purchaser. Virtual Gift Cards do not expire.
Q: Can you ship my order outside of the United States?
A: At this time, we do not ship outside of the United States.
Q: Can you ship my order to a post office box?
A: At this time, we do not offer shipping to Post Office Boxes We appreciate your business and apologize for any inconvenience this may cause.
Q: My order includes fragrances. Can it be expressed shipped?
A: Federal Air Safety regulations prevent the shipment of fragrances via air due to their alcohol content. Please choose Standard Delivery for shipment of these items. Furthermore, Fragrances can only be shipped to addresses within the continental U.S.
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Q: What is your return/exchange policy?
A: Please click here to read our Return & Exchange Policy.
CREDITS TO LORD & TAYLOR CARDS
Please note that credits can take up to 72 hours to post to the account.
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Please note that credits can take up to 2 billing cycles to appear on your account statement.
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Q: What is your pricing policy?
A: We strive for accuracy in our advertising. There are times, however, that errors occur relating to product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize if this causes any inconvenience.
Q: What is your price adjustment policy?
A: Upon request price adjustments will be made on merchandise permanently marked down within 7 days of the original date of purchase. No price adjustments will be made for temporary price reductions.
Q: How do I get a price adjustment?
A: Please call us at 1-800-223-7440 within 7 days of the date of your order or visit us at one of our stores. Please be sure to have your order receipt available.
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Q: How can I receive Lord & Taylor sales notifications and coupons?
A: You may sign up online to receive sales notifications and in-store coupons via email.
Q: Will Lord & Taylor sell or rent my e-mail address to other companies?
A: No. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, analyzing trends and statistics, and at your request, informing you of our new products, services and special offers.
We consider the personal information you choose to share with us to be confidential. We do not sell or rent any personal or identifying information you submit through our web site. For a complete description of our privacy policy, please refer to our website.
Q: My catalogs and sales promotions are always late. Why?
A: Our company delivers to the regional post offices in plenty of time to meet our in home delivery dates. Unfortunately, we cannot control the local post offices and when they deliver to each individual home. When there are large apartment/condo complexes, it can sometimes be an issue because of the amount of letters/magazines/flyers etc. an individual carrier can accommodate.
Please accept our apologies for this inconvenience. This has always been a frustrating problem for any company that mails dated material. This is truly not a Lord & Taylor issue. Please contact the postmaster general in your area.
As an alternative, you may also sign up on-line to receive our special offers and catalogs via e-mail.
Q: Can you add me to your mailing list if I live far from a Lord & Taylor location?
A: Unfortunately, at this time we are unable to send mailers to addresses outside of the areas where our stores are located. If you have Internet access, you are welcome to sign up at our website to receive our special offers and promotions via e-mail. We apologize for any inconvenience this may cause.
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Q: How do I apply for a Lord & Taylor card?
A: You can apply for a Lord & Taylor credit card online or at one of our stores.
Q: How do I contact the credit department?
A: You may view your account information online or you may call 1-866-465-8292 with further questions about your account. Please have your account number ready when you call.
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About our Gift Card & Virtual Gift Card
Lord & Taylor Gift Cards do not expire, have no fees and are redeemable both in-store and at lordandtaylor.com. Your Virtual Gift card number and PIN # are required for all inquiries. Sales tax may be applicable to any merchandise order that also includes the purchase of a Gift Card.
Delivery of a Virtual Gift Card to an incorrect but deliverable email address as provided by the purchaser is the responsibility of the purchaser.
Virtual Gift Cards received in error are subject to cancellation.
Q: How do I check the balance on a Gift Card?
A: You can check the balance on a Gift Card online or by calling 1-800-950-5327.
You may also check the balance at a price scanner or with a sales associate in one of our stores.
Q: How do I make a purchase with a Gift Card?
A: To ensure security for online orders, your Gift Card must contain a PIN #, which is located on the back of the card in the silver "scratch off" box.
Gift Cards without a PIN # can be redeemed at any Lord & Taylor store or be exchanged for a Gift Card with a PIN #.
Q: How do I exchange my Gift Card for one with a PIN #?
A: You may exchange your Gift Card in one of our stores or you may call us at 1-800-223-7440. You may also mail the Gift Card to:
Lord & Taylor
250 Highland Park Blvd.
Wilkes-Barre, PA 18702
Attn: Fulfillment
Q: How do I make a purchase with a Virtual Gift Card?
A: Virtual Gift Cards can be printed and redeemed at any Lord & Taylor store. Simply present the printout to any sales associate at the time of purchase.
For online orders, simply enter the Virtual Gift Card number and PIN# during the checkout process.
Q: Do businesses receive Gift Card discounts?
A: Businesses purchasing $1000 or more in Gift Cards are eligible for a 10% discount.
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Q: How do I find an item that was advertised or at the store?
A: Some items are available in-store only. To find an item on-line, you may enter the source code from your catalog in the on-line search box. If you are unable to find an item online, please visit a Lord & Taylor store where a sales associate will be happy to assist you.
Q: Is all the merchandise in Lord & Taylor stores available online?
A: Lordandtaylor.com offers a select assortment of merchandise. Not all merchandise in our stores is available online.
Q: Where can I find product warranty information?
A: For a free copy of the manufacturer’s warranty on applicable merchandise, please write to:
Lord & Taylor
Warranty
424 Fifth Ave.
New York, NY 10018
Please include the manufacturer name and item description with your request.
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Q: Do you offer gift wrap?
A: We will gladly wrap your gifts for a nominal fee of $5.95 per item. In the rare instance that the gift-wrap you choose is unavailable; another wrap that best suits your choice will be substituted.
Q: Do you offer a personal shopping service?
A: We offer a personal shopping service that is complimentary, convenient and personalized to you. See details here.
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Q: I cannot open the coupon in my e-mail
A: We apologize for the inconvenience. We do suggest that if you have Adobe Reader on your computer or another software program that will open files in a .pdf format, please open your e-mails with that program.
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