Frequently Asked Questions
Have a question? We might already have the answer. For our most asked questions, please click here.

Find A Store
To contact the Lord & Taylor store nearest you, please use our Store Locator.

Store Cards & Credit Cards
If you have questions regarding your Lord & Taylor store or credit card, please call 1-866-465-8292.

Gift Cards
To order a gift card or to replace a lost or stolen gift card, call 1-800-223-7440.
To check your balance, please call 1-800-223-7440 or click here.

Fashion Requests
For fashion-related inquiries, please click here.

Press Requests
For press inquiries, please click here.

We're here to help!

Online Order
Have a question about your online purchase? You can e-mail us using the form below or call Customer Service at 1-800-223-7440 any day, any time.

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Please be sure your email pertains to the specified subject, otherwise it cannot be answered. For any other inquires not provided in our list of specified subjects, please call Customer Service at 1-800-223-7440.