GUIDELINES AND EXCEPTIONS
All returns must be in new condition, unworn, unaltered, and undamaged with all original tags and labels attached.
- Footwear and accessories must be returned with the original branded boxes and dust bags when provided and should be placed inside a protective outer box for shipping. When trying on footwear, please take care to avoid marking the soles.
- Beauty and cosmetic products may only be returned if unopened and packaging seals are intact.
- Hosiery, lingerie, and swimwear items may only be returned with hygiene seals intact and in unopened, undamaged product packaging.
- Jewelry must be returned in original condition and with all original packaging and documentation.
- Items labelled “Final Sale” are not eligible for return.
- Gift orders may be returned for merchandise credit issued to the gift recipient so long as the requirements under this Policy are met.
If we are unable to fulfill your order, a full refund will be processed immediately to your original form of payment. Please note that refunds may take an additional billing cycle to appear on your credit card statement.
To initiate a return, please click here with your original order number and the items you wish to return. A Return Merchandise Authorization (RMA) number and a return shipping label via email will be available for you. Place item(s) to be returned, along with the original packing slip receipt, in secure packaging. Print the prepaid return shipping label(s), attach it to the package(s) and send it back to us and/or our brand partners.
Once received in the warehouse, if it meets the requirements under this Policy, it will be processed within approximately 7-10 business days and a refund will be issued. We will notify you by email when your return has been processed or if we need additional information to process your return.
We offer customers exchange options that are quick to complete and easy to use. Customers can exchange for a different size, color of the same product subject to its availability.