Shipping & Returns
Shipping
We’re happy to offer free shipping on all orders over $300!
For orders under $300, enjoy a simple $10 flat-rate shipping fee.
- Most orders ship within 3-5 days.
- Specialty items may require up to 5 additional days based on the vendor’s schedule.
- Orders placed after 5:00 PM ET on Friday ship the next business day.
- Express shipping availability and rates are shown at checkout (varies by vendor)
Because we work with multiple vendors, shipping times may vary slightly.
Please note, shipping times are based on the time from collection and are intended to be indicative only. Lord & Taylor cannot bear responsibility for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters..
Our system is designed to fulfill all orders as quickly and efficiently as possible. Once an order is placed, we are unable to make edits as they quickly route to our fulfillment partners.
Lord & Taylor currently ship to the 48 contiguous United States. We do not offer international shipping at this time and do not offer shipping to APO/FPO or PO boxes.
If you refuse a shipment from Lord & Taylor or do not take necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Lord & Taylor This amount will be deducted from your merchandise refund.
Tracking
After placing an order, you will receive an e-mail acknowledgement. Following that, you will receive another email with the tracking number associated with your parcel. If you are registered with us, you can check the status by signing in and selecting your order under “Order History”. Alternatively, you can insert the tracking number supplied into their website. You will also receive regular e-mail updates on the delivery status of your order, even if you do not have an account with us. Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
Shipping Restrictions & Surcharges
Beauty items: Certain items (aerosols, pressurized spray cans, alcohol-based products such as hairspray, nail polish, nail polish remover, shaving cream, etc.) must be shipped via Standard Ground Shipping due to U.S. Department of Transportation regulations. These items are not eligible for Express or Overnight Shipping.
Oversized items: Oversized items may incur a delivery surcharge which will be displayed in the cart.
Restocking Fee: A 15% restocking fee may be applied to returns of these items only if its written on the product page.
Cancellation
We understand that sometimes customers may need to cancel their orders. Orders are eligible for cancellation within 24 hours of placement. If the order has been prepared for shipment cancellation requests after 24 hours will not be accepted.
Duties & Import Fees
Effective August 29, 2025 all international orders will be subject to applicable duties and import taxes based on the destination country's regulations. These charges are calculated and collected at checkout or upon delivery, depending on the shipping method and destination..
If a return is initiated, any duties or import fees paid will be non-refundable and will be deducted from the total refund amount.
Returns & Exchanges
Eligible items purchased on lordandtaylor.com can be returned within 14 days from the date of purchase.
When requesting a return you will be able to download a prepaid return label. If you use the return label, we will deduct $24 from your refund. Original shipping and handling fees are non-refundable.
All returned items must meet the following requirements:
- Return New Items Only: All items must be unworn, unwashed, undamaged, and in original packaging
- Remember to Keep the Tags on: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
Additional Return Rules:
- Footwear: Footwear must be returned in its original shoebox, and the shoebox must be shipped inside another shipping box. Shipping labels must not be affixed directly to the shoebox.
- Jewelry and Watches: Fine jewelry and watches must be returned in new condition with all original packaging, certificates, and documentation. Items that have been worn, resized, or altered cannot be returned.
- Home Goods (Furniture, Rugs, Large Decor): Oversized home goods returns may incur return shipping fees and/or restocking fees. These charges will be indicated on the product page.
- Beauty and Personal Care Items: Due to hygiene regulations, opened or used skincare, makeup, and personal care products cannot be returned.
- Customized/Personalized Items: Any customized or personalized products are final sale and are not eligible for return unless defective.
Items Not Eligible for Return:
- Final Sale Items: Styles marked as "Final Sale" are not eligible for refund, store credit, exchange, or return.
- Luxury Items: Items classified as luxury must be returned within 14 days of purchase, as noted on the product page.
- Intimates: All intimates are considered final sale and cannot be returned.
If your item does not meet the above criteria or if your return window has expired without prior authorization from our Customer Service team, your return will be forfeited and handled at Lord & Taylor’s sole discretion.
Important Note on International Vendors & Duties
Many of our vendor partners — including most luxury items — ship directly from locations outside the United States. If a product is shipping from outside the USA, any customs duties and import taxes shown at checkout will be charged and are non-refundable, even if the item is returned. All returns are subject to a $24 return fee. For international shipments, customs duties plus the $24 return fee will be deducted from your original payment. Free shipping is offered only on orders over $300. Please review this information carefully before completing your purchase..
How to Start a Return
All eligible returns must be returned to the facility they were shipped from. If you are returning multiple items, you may need to initiate separate returns and use different return labels for each item.
Our returns center will print the correct number of labels based on the original shipping facility. Please ship each item separately using the corresponding label.
Instructions:
- Enclose the packing slip inside the package.
- Attach the prepaid, pre-addressed Return Label to the outside of the box.
- Drop the package at your closest carrier location.
All contiguous U.S. orders will have the option of purchasing a return label, with the fee deducted from your refund if the provided label is used. Alternatively, you may return items using a traceable method at your expense. Lord & Taylor is not responsible for lost or damaged packages.
Instructions
Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of purchasing a return label which will be deducted from the total refund, if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Lord & Taylor is not responsible for lost or damaged packages.
How to Start an Exchange
Initiate an exchange through our returns center. To visit, click here.
At this time, exchanges are only available for the same product in a different size or color, if available. We do not offer exchanges for different products.
If you experience any issues, please contact our customer service team at cs@lordandtaylor.com
Refund
Once your items are inspected, you'll get your refund typically within 10-14 business days from the date your package is received. You will not be notified when your package arrives to our facility, so we do recommend that you save your tracking number so that you can track your package. This will also help you time the processing of your refund. If you do not receive an email notification from us within 14 business days from the day your package arrived to our facility, please contact our customer service team at cs@lordandtaylor.com.
The return label fee, which is calculated at the time you initiate the return, will be deducted from your original merchandise amount refund in addition to any customs & duties fees, if applicable. Original shipping and handling fees are non-refundable.